[ Covered peril ]

1. The Company indemnify the insured’s financial loss arising out of wrongful withdrawal(including wrongful transfer due to fraudulent device) from the insured’s account or illegal use of credit cards(including debit cards, cash cards)
   due to “Phishing or Hacking financial Fraud”(including Smishing, Pharming, Memory hacking ; called “accident” hereinafter) occurred during the policy period in Korea.
     If at the time any claim arises under this policy there be any other insurance covering the same loss or the Insured is entitled to be indemnified under any agreement, regulation, membership provision or other insurance policy provided by a party of financial transaction
   such as Financial Institutes or from a person who is liable, then the amount will be deducted from the loss.
2. The proof of an accident of “Phishing or Hacking Financial fraud” under Clause 1. shall be relevant records such as notification to police or an investigation report of police or the prosecution.

[ Exclusion ]

The Company shall not be liable for :

1. Loss arising out of Intentional or criminal act of the Insured or his representative.(including conspiracy)
2. Financial Loss other than listed in Clause 3(Covered Peril)
3. Personal injury arising out of Libel or Slander
4. War, invasion, act of foreign enemy, hostilities or warlike operations (whether war be declared or not), civil war, riot, acts of terrorism
5. Loss occurred by the spouse, child, parent, brother or sister of the insured
6. Loss based upon, arising from, or in consequence of any assertion or infringement of any right to or interest in a patent, idea, trade secret or know-how by any Insured
7. Financial loss due to personal information created in a country other than Korea
8. Financial loss occurred out of Korea
9. Liability for which the Insured is obligated to pay damages by reason of the assumption of liability in a contract or agreement. However, in the absence of a contract or agreement, liability that the insured would hold according to statute will be covered
10. Bodily injury, illness, disability, mental anguish or emotional distress to the Insured
11. Loss based upon, arising from, or in consequence of any publication of information, by, on behalf of, or with the consent of any Insured:
12. Loss resulting from the insured’s business or operation
13. Loss or damages occasioned by confiscation, commandeering, requisition or destruction of or damages to property by order of the government, de jure or de facto or any public authority
14. Loss, occurred during policy period, occurred before the commencement date of coverage
15. Loss amount paid to the insured according to’ E-business Fraud Loss Reimbursement Law’
16. Loss amount paid, reimbursed or indemnified to the Insured from financial institute or a third party
17. Loss arising from, or in consequence of the failure of goods, products, or services
18. Loss, such as disappearance, theft, forgery or alteration of credit card, would be indemnified by financial institute or any others
19. Loss arising out of hacking into a computer such as main-frame, server, and so on, other than personal computer, or loss to corporate account

[ Claim procedures ]

1. Contact Number(after an accident)
   - Accident Before 2015.5.11 : 02-2262-3781(Dongbu Insurance)
   - Accident On&After 2015.5.12 : 02-3701-8487(Hyundai Insurance)
2. Claim Made(by the insured)
   - Fill out and submit the Proof of Loss form
   - Or, Notify by writing with 5W1H or telephone
3. Appointment of Surveyor (by the Insurer)
   - Upon the receipt of notification, the insurer appoints loss surveyor & adjuster to investigate the accident
4. Investigation (by the insurer and the loss surveyor & adjuster) : On-site survey, collecting relevant document, Questioning, and so on
5. Issuing the surveyor’s report (by the loss surveyor & adjuster)
   - Coverage
   - Calculation of Loss amount
   - Submit surveyor’s report to the insurer
6. Verification of the surveyor’s report by the insurer
7. Payment